I was put on hold at least 5 times before anyone even heard my request. I got transferred from person to person to person, and put on hold again for about 15 minutes. When someone (who seemed like they wanted to help me) picked up finally, she said that the credit card person wasn't picking up but she could take down my number. She put me on hold to find a pen. Then someone else picked up and said they "hadn't found any glasses yet". I told her she had the wrong person. I was placed back on hold. Then another someone picked up and asked what I was on hold for, I explained AGAIN and she politley said "okay, hold on" and then hung up on me.